Customer Relationship Manager (CRM) - 525 Words

In order for businesses to grow and maintain the relationships that they have with their customers, CRM software is essential. CRM systems specialize in their ability to help market to customers, track leads, sell products and services, manage opportunities, and track customer interactions. Today many systems offer some type of social media integration, as well as analytics that can highlight trends. â€Å"Customer relationship management (CRM) systems connect a company’s ERP system to those of its customers. CRM systems provide companies with capabilities to manage marketing, sales, and service for its customers.† (Magal, 2009) There are many versions of CRM software that companies use, however here are three that are dominating the market today: Salesforce.com – They were one of the first players in the game and have grown into a $37 billion company. â€Å"It has about 14 percent of the CRM market with an estimated $2.5 billion in 2012 sales, according to Gartner. Customers from tiny businesses to massive enterprises generally seem to like its sales-, marketing-, and service-management capabilities, which are only available in the cloud.† (Blattberg, 2014) They offer almost all of the features you would find in a CRM tool, including chatter features and mobile applications. Salesforce is a choice for companies of all sizes. Microsoft Dynamics – The draw to Microsoft products typically revolves around easy integration. Windows based PCs are present in most businesses today,Show MoreRelatedCustomer Relationship Management : A M University Commerce1056 Words   |  5 Pages Customer Relationship Management Courtney Crouthers Texas AM University-Commerce Customer Relationship management is the strongest and the most efficient approach in maintaining and creating relationships with customers. It is an upright concept or strategy to solidify relations with customers and at the same time reducing cost and enhancing productivity and profitability in business. CRM is not only pure business but also ideate strong personal bonding within people. There are twoRead MoreCustomer Relationship Management1204 Words   |  5 PagesCRM Customer Relationship Management CRM is a Strategy Most people believe that CRM is just a system that will run their business without making any efforts which is totally wrong. The CRM is a strategy that is run by people to acquire, manage, select, grow and retain a strong relationship with the right customers with the best long-term profit potential. This cannot be done with a CRM system without a good strategy that puts the employees on the right track. The CRM System Read MoreWhy Is Customer Relationship Management?1709 Words   |  7 Pagesand why  is Customer Relationship Management (CRM) important to sports marketing managers? Introduction In the past two decades, huge marketing and mass marketing have been changed competitive landscape due to growing goods available for consumers. Proliferation of business activities would focus on customer relationship management, which is to achieve competitiveness (Chen et al., 2003). As the concept of customer relationship management has a significant change, there are a variety of CRM definitionsRead MoreCustomer Relationship Management (CRM)845 Words   |  3 PagesRM stands for Customer Relationship Management. It is an approach used to learn more about customers needs and manners in order to develop stronger relationships with them. Good customer relationships are at the core of business achievement. There are many technological mechanisms to CRM, but thinking about CRM in mainly technological terms is a mistake. The more useful way to think about CRM is as a calculated process that will help you better understand your customers’ needs and how you can meetRead MoreTop Management For Crm And Practicing Crm Essay1683 Words   |  7 Pagesinvolvement in CRM and practicing CRM as their organisational vision and mission. The role of top managers is eliminating constraints (such as rigid regulation, hierarchical bureaucracy, lack of funding to CRM programs, close culture and etc) faced by organization when implementing CRM process. Chief executive officer: Leadership is responsible for creating the customer vision of the organization, communicating that vision by internally setting clear objectives, prioritizing customer projects, settingRead MoreThe A Master s Program For It Management1682 Words   |  7 Pagesproject is about the customer relationship management (CRM) system, which is used at a health insurance company. The health insurance company uses the CRM system for customer service strategy, which is aimed at managing and cultivating relationships with customers. The CRM system focuses on the three stages of a healthy customer lifecycle: c ustomer engagement, customer loyalty and customer advocate. The project explains the issues that a user faces daily while using the CRM system and how the useRead MoreCase Study : Professional Services, Ics Services Pvt Ltd Essay1720 Words   |  7 Pages The implementation of the CRM is now in disarray. Identify the problems in the acquisition and implementation process that may have contributed to this state of affairs. Why did these problems arise? The case analysis on the CRM implementation at ICS indicates that there are arrays of problems that are evident in respect to such process of CRM implementation. The problems are evident mainly with respect to the acquisition as well as the implementation process of CRM as carried out within organizationRead MoreJohnson1704 Words   |  7 PagesTehnology managers have developed a new set of information technolgy ( IT) infrastructure capabilities in the early of 1990s. The Johnson Johnson Company make such decision is due to the pressures create by other large companies such as Walmart. Besides that, by creating the new set of information technology with the IT managers, the Johnson Johnson company can provide and supply all the necessary for a large number of customers and reducing the total costs. The Customer Relationship ManagementRead MoreCustomer Relationship Management ( Crm )1583 Words   |  7 PagesChapter 2 : CRM study 2.1 Defining CRM Customer relationship management (CRM) is an approach that company’s use to manage, analyze and interact with customers. It refers to the practices, strategies and the technologies used by companies to understand the customer’s needs and behavior in order to create and build relationships with customers and to follow them throughout the customer lifecycle with a focus on increasing retaining customers with driving the sales growth. The idea of a CRM system isRead MoreBandon Group, Integrated case study Essay1225 Words   |  5 PagesBandon Group Inc. integrated case study. This part of the case study mines feasibility of an ERP system at Bandon Group and evaluate alternative ERP and CRM packages for Bandon Group and make recommendations for a solution which will meet their needs. Step 8: Determining the feasibility of an ERP system From the description of the executive managers of the divisions, it is pretty clear that Bandon Group has encountered big challenges with the current IT situation. Many of the issues discussed possibly

Analysis Of The Poem I Know Why The Caged Bird Sing ...

The importance of Maya Angelou’s, â€Å"I know why the Caged Bird Sing† and â€Å"Phenomenal Women† is the focus of identity, feminism and racism. Throughout these poems, we will see the way she explores the life of women in a male dominated society and the racial segregation between whites and blacks that took place for over hundreds of years. Each poem reflects its own form of identity for both women and African Americans during segregation. Her use of metaphors, symbolism, figure of speech, and imagery is her way a showing the impact of racism during that time. The richness of her poem, â€Å"I Know why the Caged Bird Sings,† and the metaphor of the caged bird represents African Americans who longed for freedom, but could not get freedom. The cage itself represents the physical barriers and the fears of African Americans in society, while the bird itself represents the yearning of something more in life. Throughout her poems, she illustrates the many re strictions, the injustice, and self-centeredness for both whites and blacks. Maya Angelou was born and raised during a time where racial discrimination between whites and blacks were very common, mainly throughout the south. In â€Å"I Know Why the Caged Bird Sings,† she use different themes to reflect the hardships of African Americans; segregation, displacement, and resistance. The figure of speech used in this poem is the use of the caged bird, free bird, and bars of rage. Throughout this poem Maya Angelou, use the two birds as aShow MoreRelatedAnalysis Of Maya Angelou s Caged Bird 1835 Words   |  8 PagesPower Because I live in a community with a majority black population, it is very easy to know all of the famous African American people. Growing up with my grandparents, I always heard a lot about the loving Dr. Maya Angelou. She was a tremendous figure in their lives and a phenomenal woman. One day my family was sitting outside, and my mom was reading a book with a lot of famous poems. The one she read aloud was Maya Angelou’s poem â€Å"Caged Bird.† She was so emotional reading this poem. During that

The New England And Chesapeake - 935 Words

In the 1600s, America began colonization. Each colony had a specific goal or aspiration that it planned to achieve. These colonies were separated into different regions among America. Two specific regions that many historians tend to articulate about. Consisting of Massachusetts, Connecticut, Rhode Island, and New Hampshire, the New England region presents many intriguing ways of achieving their goals. Likewise, the Chesapeake Bay, which contain Virginia, Maryland, North Carolina and part of South Carolina, also have their own ways of achieving different goals. While many focus on the differences of each region, others focus on the similarities that each of the regions possess. Using common knowledge and the historical documents that have been stumbled on over the past number of years, the reader will be able to understand the differences and similarities between the New England and Chesapeake regions as well as determine whether the differences or similarities benefit the colonies. Of the two regions, the New England colonies represent a civil and denominated society. The founders portray those who seek to escape religious victimization that Britain brought down on them. The colonies are obvious companions of God as document 2-2 says, â€Å"For the persons, wee are a company professing our selves fellow members of Christ.† The law of New England strictly bases itself on God’s law. Its political structure consists of the lower level and the colonial level governments. At theShow MoreRelatedThe New England And Chesapeake Colonies1471 Words   |  6 Pagesalong the North American east coast. These colonies are generally divided into New England, Middle and South or the Chesapeake regions. Most of these colonies were settled by the British, yet they developed differently as the years went by. Some developed into more egalitarian colonies and some not. The greatest differences could be seen in the New England and Chesapeake regions. Even though the N ew England and Chesapeake regions were settled originally by The British, they had their own differencesRead MoreThe New England And The Chesapeake Colonies Essay1476 Words   |  6 Pagesvigorously began to take over the newly discovered Americas throughout most of the 16th century leading into the 17th century. England was very forceful in pushing out multiple groups of people to the eastern coast of what is now known as North America. At that time there were only two prominent regions in North America, they were known then as the New England and the Chesapeake colonies. These two colonies would eventually band together to stand as one nation, but that was toward the end of the 17thRead MoreThe New England And Chesapeake Colonies1290 Words   |  6 Pagesfurther exploration of this new world opened to many countries in Europe including England, Spain, and France. While France conquered present day Canada and Spain dominated both Central and South America, English mostly settled in the east coast of present day United States. During the seventeenth century, a large influx of immigrants came to the New World from England for many different reasons. Due to differences in motive and geography, the New England and Chesapeake colonies developed unique societiesRead MoreThe New England And Chesapeake Settlers1028 Words   |  5 PagesDespite the fact that they both came from England, the New England and Chesapeake settlers displayed different characteristics in their societies. The cause of this development originated back to the reasons why they came to America. The Chesapeake settlers came looking for a religious safe haven while the New Englanders were on a quest for raw materials. With two distinct outlooks, their societies grew with differences in foundations, social formation, and economic systems. In the early 1600s,Read MoreThe Colonization Of The Chesapeake And Then New England768 Words   |  4 PagesAs English settlers arrived in the Chesapeake and then New England in the seventeenth century, they disembarked their boats and marveled at the seeming abundance of the landscape. They arrived with hopes of recreating their â€Å"old world† and prospering from the merchantable commodities that were lying before them. However, English colonization did not occur in a vacuum, and the settlers soon discovered that their survival would be dependent upon a forged coexistence with the native inhabitants. SurroundedRead MoreThe New England And Chesapeake Colonies1490 Words   |  6 PagesThe people of the New England and Chesapeake colonies, although came from the same people, turned into very different cultures. For example, in New England, Puritanism was favored while in the Chesapeake region Christianity was practiced. Often times, religion would dictate a certain peoples w ay of life. Although both religions were strict, both had different ideas. Also, there were disagreements that occurred between the people within a colony. Many other ways of life were established in each ofRead MoreThe New England Area And The Chesapeake Area845 Words   |  4 PagesThe English were early settlers in America. Two of their areas of settlement were the New England area and the Chesapeake area. Even though these two places were settled by the same country, both of their societies were very different. The main reasons for their differences were their motives for colonization, slavery, and religion. The main motive of New England was to serve God, and to be a â€Å"City upon a hill† as said by John Winthrop in the Mayflower Compact, document A, â€Å"We must consider thatRead MoreChesapeake And New England Colonies Essay1819 Words   |  8 Pagescity to fall into the extremes of poverty and wealth. The New England community was so strong and so supportive in comparison to that of the Chesapeake Bay, that it is no wonder they developed into two distinctly different cultures before the year 1700. The Chesapeake region developed into a land of plantations and money-driven owners, with the elite wealthy, almost no middle class, and those in poverty creating the population. New England, on the other hand, had developed into a religion and familyRead MoreEssay on New England Vs. Chesapeake DBQ1306 Words   |  6 PagesNew England vs. Chesapeake While both the people of the New England region and of the Chesapeake region descended from the same English origin, by 1700 both regions had traveled in two diverse directions. Since both of these groups were beset with issues that were unique to their regions and due to their exposure to different circumstances, each was forced to rethink and reconstruct their societies. As a result, the differences in the motivation, geography, and government in the New England andRead More1993 Dbq New England vs. Chesapeake1314 Words   |  6 PagesNew England vs. Chesapeake While both the people of the New England region and of the Chesapeake region descended from the same English origin, by 1700 both regions had traveled in two diverse directions. Since both of these groups were beset with issues that were unique to their regions and due to their exposure to different circumstances, each was forced to rethink and reconstruct their societies. As a result, the differences in the motivation, geography, and government in the New England and

Most Important Acts In The Field Of Nursing-Myassignmenthelp.Com

Question: What Is The Most Important Acts In The Field Of Nursing? Answer: Introduction Treatment of older adults is one of the most important acts in the field of nursing. In that, the elderly must not only be treated in a manner that is not erroneous, but they must as well be handled concerning maintaining the dignity and even the cultural background of the older adult. The two most important theoretical framework for achieving this, more particularly in nursing, is the application of the theory of Miller, commonly denoted as Miller functional theory which aims at coming up with factors that influence older people and their degree of function (Hvalvik, Dale,2013). Additionally, Levett-Jones clinical reasoning cycle is another concept that assists nurses in forming a sound judgment on treating an older adult. Therefore, this essay elaborates on a given case scenario of the patient by the name of Mr. Ratin Bhai. In addition to that, the paper aims at coming up with some of the best practices in maintaining the dignity of older persons while treating them (Ramprasad, Ch audhary, Bandopadhyay, 2014). The case scenario will thus give an opportunity used to demonstrate how the two concepts can effectively be utilized by nurses in treating the old people. Case Scenario, Theories, and Discussion The case scenario is of Mr. Ratin Bhai who is a widower and has an Indian background. The patient has Parkinson Disease and has also been diagnosed with hypothyroidism four years ago, making him be under medication in those years. Moreover, his wife died twelve months ago, and since the two never had children, he is living alone (Mynarikova, Ziakova, 2014). Even though there are close relatives that live not far from him, he decides not to be involved with them for the notion of becoming a bother to them. Thus, he sustains his life by self-managed superannuation that pays his bill. The disease worsens as days progresses, and this is demonstrated by the fact that he canceled his holiday this year since his mobility is severely compromised (Joffe, Pearce, Hennessey, Ryan, Stern, 2013). He is not able to cook, buttoning his shirt and shoe laces because of a slight tremor. More threatening to his well-being is the fact that he has started contemplating about the uncertainty of his futu re. Lastly, he is currently under medication, which is presumably for his two conditions. Millers functional theory can be helpful in this case in many ways, more importantly, it helps in coming up with ways of assessing and managing older adults (Hunter, 2016). As for the case scenario, the slight tremor and altered mobility are some of the conditions of, Parkinson Disease. The conditions at its worse may make one unable to get out of his or her chair or drag someones feet when trying to walk. Research also indicates that tremor, as one of the first symptoms of the disease causes most embarrassment to the patient. Additionally, Mr. Bhai suggests that even though he has been going for a holiday, he did not do it this time round as a result of increased altered mobility. As for the case of his thought about the uncertainty of the future, this can be attributed to depression and mood fluctuation that comes as a result of hypothyroidism (Hunter, 2016). Other symptoms of hypothyroidism include joint or muscle pain, sluggishness, cold sensitivity, frequent constipation, dry ha ir and dry skin. Also, patients also experience slower metabolism of alcohol, cold sensitivity and weight gain in the absence of any intake of calories (Parsaik et al., 2014). Thyroxine is for treatment of hypothyroidism while Carbidopa/Levodopa and Entacapone is used for the treatment of Parkinson disease. As a nurse who not only want to help Mr. Bhai but also has the understanding of the basic principle for treatment of such people, and after analyzing all the details of his case, his character is largely attributed to his ailments. One of the things that one can note is his mobility and tremor. Mobility and tremor affect most people suffering from conditions associated with neurological alterations. For old people however, nurses must therefore apply skills that can guide them in helping people suffering from such conditions. Levett-Jones clinical tool, which involves reasoning cycle, is helpful in coming up with sound decisions. In a more elaborate manner, a nurse therefore has a responsibility to first consider what the patient situation is in regards to facts (Levett-Jones, 2013). Also, the cycle requires the nurse to collect information like patients history or knowledge that he or she possesses. In addition to that, the professional has to process information in regards to relat ing and interpreting. Furthermore, another thing that a nurse needs to include is to synthesize facts so that he or she can establish what needs to happen over certain duration (Parsaik et al., 2014). On the other hand, there must be action among the many alternatives that exists and then evaluate whether the outcome is a desired one after which a nurse can now reflect on the whole process. In addition to that, Mr. Bhai is of indian origin, thus, any treatment ascribed to him must respect their cultural practices to maintain his dignity. To start with maintaining the dignity of the person, it is important for the nurse to take time to understand him or their previous lives. In addition to that, Mr. Bhai, despite coming from India, must be treated like anyone else, in that, they remain in control of whatever they want. Moreover, Mr. Bhai must be allowed to be in control in whatever decisions that affects his care. This include but are not limited to personal decisions such what to eat, wear or at what time must he go to bed. Also, it is important that the client be encouraged to involve himself into the wider community and not secluding himself in isolation (Levett-Jones, Bourgeois, 2015). Lastly, as a man that comes from India, it is important for the practices proposed not be in contradiction with the cultural values of Indians. This will not only show appreciation for his origin, but also put him in a position that he is free to corporate for treatment. In analyzing Mr. Bhai case and to start with altered mobility, it is making him difficult to associate with people or interact. In effect, he lives in isolation which is not a good thing especially for an old person like him. In addition to that, Parkinson disease is altering his thinking and making him perceives to bother his brother better not but instead live alone. This is not a good decision at all. For the tremor that makes him uncomfortable to perform a small task, this condition will even worsen the disease advances, and therefore, it is important that he makes a proper adjustment now before it is too late (Holmberg, Valmari, Lundgren, 2012). Lastly, his thought on uncertainty in the future can be attributed to the depression that he is currently facing as a result of the two conditions As a matter of solutions, Mr. Bhai must be allowed to interact not only with his brother but also with the community at large. In addition to that, if possible, he ought not to live alone but either with a helper or with his brother. This will have various advantages which include ensuring that he does not forget to take his medications. However, all this must be carried in the right way and with a clear procedure for achieving them (Ebrahimi., Torabizadeh, Mohammadi, Valizadeh, 2012). Therefore, the first one would be to set goals for Mr. Bhai, which he may be allowed to visit and form relations with people once in a while, this can also serve as an alternative approach for him should he decline to live with his brother. Assessing his conditions, the most appropriate action for him however, will be one that makes him an active person in society (McMahon, Fleury, 2012). This can be either taking up roles that will make it possible for him to associate with people or neighbors. In addition to that, it would be important for him to be referred to a psychological counselor. This is important for advice and keeping check of his depression (Holland, 2017). Additionally, forming a bond and a relation with the councilor will be important for him in living a healthy and active life. Another thing that must be put in consideration is whether he possesses or even watches television or be active in any social media groups. If not, it is important that Mr. Bhai tries out these activities as they are helpful in relieving stress and any undesirable worries that he may have (Huey, Manoochehri, 2015). Additionally, Mr. Bhai needs to be educated on the need of taking his medication. It will serve an important purpos e for him in ensuring that he is fully aware that avoiding taking them has an adverse effect on his well-being. In regards to considering whether there has been any change to his condition, it is important to ask him how he is doing or whether there has been any significant changes in his condition. This will make it possible to document all the changes that are happening in him, both positive and negative in relation to treatment and medication (Walker, Colledge, 2013). Lastly, the crucial aspect is to determine the lessons that one learns from the evidence recorded, all the positive and negative things recorded, the processes carried out and the changes that are brought about in each and every step. Using Mr. Bhai as a case scenario, a nurse must therefore include what needs to be improved should the same case appear in future, either in regards to medications, advice, and the advice or the manner of handling the client. Conclusion Thus, the two theories are useful in forming in the treatment of elderly people because they not only identify the factors that affect an older person for the sake of Miller theory, but also form a base for forming decisions for the case of Levett-Jones tool. Also, in nursing as a career and in treating the elderly, there are various things that must be observed so that the dignity the elderly patient is maintained, even if he comes from a different cultural background. Some of these things include but are not limited to making sure that he makes his own decisions, that he is treated like all other patients and that he is allowed to make personal decisions. Lastly, in regards to the reasoning cycle, there is need to document and note the reasons that must be learnt which will establish or clearly guide a nurse in reviewing and making changes in whatever result of the treatment of Mr. Bhai reveals and any mistakes or decisions that does not properly works out should there be any. References Ebrahimi, H., Torabizadeh, C., Mohammadi, E., Valizadeh, S. (2012). Patients9 perception of dignity in Iranian healthcare settings: a qualitative content analysis. Journal of medical ethics, medethics-2011. Holland, K. (2017). Cultural awareness in nursing and health care: an introductory text. CRC Press. Holmberg, M., Valmari, G., Lundgren, S. M. (2012). Patients experiences of homecare nursing: balancing the duality between obtaining care and to maintain dignity and self? determination. Scandinavian journal of caring sciences, 26(4), 705-712. Huey, E. D., Manoochehri, M. (2015). Practical management of frontotemporal. Hodges' Frontotemporal Dementia, 229. Hunter, S. (Ed). (2016). Millers nursing for wellness in older adults (2 nd Australia and New Zealand ed.) North Ryde, NSW: Lippincott, Williams and Wilkins. Hvalvik, S., Dale, B. (2013). Nurse experiences of caring for older persons in Transition to receive Homecare: being somewhere in between competing Values. Nursing research and practice, 181670, 9. doi:10.1155/2013/181670 Joffe, R. T., Pearce, E. N., Hennessey, J. V., Ryan, J. J., Stern, R. A. (2013). Subclinical hypothyroidism, mood, and cognition in older adults: a review. International journal of geriatric psychiatry, 28(2), 111-118. Levett-Jones, T. (Ed.). (2013). Clinical reasoning: Learning to think like a nurse. Pearson Australia. Levett-Jones, T., Bourgeois, S. (2015). The Clinical Placement-E-Book: An Essential Guide for Nursing Students. Elsevier Health Sciences. McMahon, S., Fleury, J. (2012, January). Wellness in older adults: A concept analysis. In Nursing forum (Vol. 47, No. 1, pp. 39-51). Blackwell Publishing Inc. Mynarikova, E., Ziakova, K. (2014). The use of Nursing Diagnosis in clinical practice. Central European Journal of Nursing and Midwifery, 5(3), 117-126.doi: 10.15452/CEJNm.2014.05.0006 Parsaik, A. K., Singh, B., Roberts, R. O., Pankratz, S., Edwards, K. K., Geda, Y. E., ... Petersen, R. C. (2014). Hypothyroidism and risk of mild cognitive impairment in elderly persons: a population-based study. JAMA neurology, 71(2), 201-207. Ramprasad, R., Chaudhary, B., Bandopadhyay, R. (2014). Induced Pluripotent Stem CellsAMilestone in Regenerative Medicine: 2012 Nobel Prize for Physiology or Medicine. National Academy Science Letters, 37(2), 203-206. Walker, B. R., Colledge, N. R. (2013). Davidson's Principles and Practice of Medicine E-Book. Elsevier Health Sciences.